FastTrack High Speed Internet Service

Employment Opportunities

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We offer talented individuals stable employment, benefits and competitive salaries in one of the most beautiful places on earth — Durango, Colorado.

Current Openings

Telecommunications Service Specialist

REPORTS TO: General Manager

Job profile and description:

Front desk position, routes calls appropriately.  Provides telecommunications services by initiating new service agreements, maintaining current customer base, generate new sales, coordinate delivery of new services; work with staff accountant on customer billing records;  facilitating trouble tickets; customer service support ; assist management with administrative functions.

Duties:

  • Scheduling appointments, meeting with existing customers to determine other sales opportunities and maintain customer base,
  • Attracts new potential customers by answering product and service questions, suggesting information about other products and services, opens and maintains customer accounts by recording account information,
  • Prepares service quotations and contracts, organize work orders and coordinate installation with engineering/technical staff,
  • Documents service actions by completing logs; filing installation and repair reports; forwarding billing information,
  • Maintains telecommunications billing by organizing existing contracts; providing master statement of services and pricing in spreadsheet form; monitor customer aging and identify potential payment issues, review customer invoices for accuracy,
  • Resolves telecommunications problems by collecting, analyzing, and summarizing information; implementing or recommending solutions and escalating problems to management,
  • Maintains customer satisfaction by responding to inquiries, service requests, follow up with customer to ensure service meets requirements, notification of engineering/technical difficulties or scheduled maintenance and complaints,
  • Assists in the implementation of company marketing plans as needed,
  • Contributes to team effort by accomplishing related results as needed by management.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Uses intuition and experience to complement data; Designs work flows and procedures.

Technical Skills – Strives to continuously build knowledge and skills.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Maintains confidentiality.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication – Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit.

Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Supports affirmative action and respects diversity.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Completes work in timely manner; Strives to increase productivity.

Initiative – Seeks increased responsibilities; Asks for and offers help when needed.

Innovation – Generates suggestions for improving work.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Individual will have 2 to 3 years in sales and customer service with related telecommunications industry experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to others.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms and climb or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

To Apply:
EOE.  Submit resume and completed FastTrack Communications Employment Application to hr@fasttrackcomm.net or mail to 779 Tech Center Drive, Suite 200, Durango, CO  81301.

Does your skill set match our needs?


We make exceptions for exceptional people, even though we may not have immediate openings. Send us your resume, if you have a background in:

  • Administrative
  • Office Management
  • Accounting
  • Sales
  • Network Technician
  • Network Engineering

Send your resume to hr@fasttrackcomm.net

877.755.0558
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